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92 Reviews (701) 293-9842 Website. And the way they track your production is set up to fail you at raise time! Swanson Health products are all about fitness and well-being of the population. My disappointment with Swanson has further deteriorated today from my report of 6 days ago about my order # 78661550 . This one will be my 40th. Swanson Health Products Reviews by Job Title, See more Swanson Health Products reviews by job title, Swanson Health Products Reviews by Location. maybe because it's only for smartphones? Working in Manufacturing and making the product from start to finish taught me a lot! 93 reviews of Swanson Health Retail Store "Not as extensive as Tochi, but still pretty good. Swanson Vitamins is a store where you can find the largest collection of vitamins and supplements, natural health products, probiotics, cleansing and detoxification products, organic foods, and more at … Promotions given out to favorite employees, while perks and benefits cut for the rest. Online ordering is a disaster. For centuries, this herb has been utilized in the Ayurvedic healing practices. I placed an order 11 days ago and still didn't get it. The supplements work as they are intended to, and if you go on the website you can see actually consumer reviews. I had been a long-time Swanson customer. It did not. At first they didn't want to do that. Gave me a tracking number that doesn't work and will not answer my emails. The pricing was very reasonable and vitamins were as advertised. Yes, there is the occasional negative review posted on their website to make things look legit, but none of mine were ever posted. Does Swanson have re employment drug testing and is it on site or do they send you to go get drug te…. Eventually they agreed. They are all just so wonderful. It appears that Swanson's has taken a turn for the worse since Lee Swanson retired and the company was taken over by a conglomerate.My issues pretty much fall inline with many of the reviews before me.Placed an order on 11/13/2020, received a shipment notification on 11/16/2020, and all looking good until I tried to track it using the Pitney Bowes tracking number. You can call Swanson Health Products at (800) 254-1885 toll free number, write an email, fill out a contact form on their website www.swansonvitamins.com, or write a letter to P.O. Very positive environment. Honestly, the Chicago office is a train wreck. Communication through the department can be difficult, but the amount of experience combine with the staff is a wealth of knowledge. Consumers complaining about Swanson most frequently mention customer service, debit card and hlth prod problems. I do note that a number of the people posting negative reviews about Swanson have not posted any other reviews here. My order was done online on Nov 22, 2020. Service 14 1- they don't let me use paypal or amazon to pay, even though they supposedly offer those payment methods, but the buttons never work. Swanson was my absolute favorite job. This last time, however, has been an absolute nightmare. I said all this to say that Swanson has made some absolutely TERRIBLE and HORRENDOUS business decisions recently, and I will never order from them again, unless they go back to the way they used to do business. If things go back to being human instead of robotic, I'll be begging for my job back. I did not. Think we will be looking for another company after being a customer for years. Ask a question about working or interviewing at Swanson Health Products. As a workaround. Get directions, reviews and information for Swanson Health Retail Store in Fargo, ND. Monitored constantly, employees are never good enough, false promos. Very poor. 6 days ago I was told that I would receive part of my shipment the next day...it’s been almost a week and it just arrived today. When I say my own power words to customers they're still satisfied. Ok, we'll see what happens.I called Customer Care a day latter, since there was no delivery, and was told to go pick it up at the Post Office? Read 1 more review about Swanson Health Products Europe Only the latest review will count in the company's TrustScore Nina 1 review. Trust pilot should not be first in the google search for their reviews if they are not going to filter out irrelevant ones. You just can't get this stuff anywhere else for the price. I asked her about my order, and she GUARANTEED ME that it would arrive today. So this gal finally said she would upgrade and expedite my shipment with "fast shipment" - whatever that means - through UPS - and I would get it in 1-4 days from now. I was very happy when I found out that the company is located in Europe, so i … Menu & Reservations Make Reservations . Moral is low and it is a stressful place to be. Stayed within hours agreed to in interview. At least 2 different people will listen to random calls of yours each week, often taking points off for minor, subjective things like saying "um" or "uh-huh" a few "too many" times or not using a phrase deemed "empathetic enough" within roughly a second of a customer complaint. On Nov 29, 2020 it departed Chicago; on Dec 09, 2020 it departed Narita in Japan. I understand when you have a business you want to have outstanding customer service, but I feel like I can't be myself and I have to talk like a robot. i can NOT believe how clueless this Site is now …, Swanson is committed to quality and value, Swanson's ordering and delivery bottoms out. I don't know if this is a Pitney Bowes problem, a Swanson's problem, or both.Customer Care is in a position where they can't properly help customers. Up until now, they had been great. Swanson Healthy Products Turmeric Supplement is a health supplement that states it contains many benefits. so anyone using a pc can't have a customer service chat with them? A typical day of work is answering calls continuously. They do have good products at good prices, but what does that matter if you don't get what you ordered -- and paid for?Update: I received a reply that is full of excuses and half-truths. Felt like chained to equipment at time. It said ALL were shipped. Most calls are pretty uneventful and not too stressful if it isn't busy. Its nice to interact with the people who work there. This is customer service? Swanson’s went above and beyond for me in this area. BUT I CAN'T PRESS THEM. An alternative and longstanding solution for poor digestive health is to try a probiotic regimen. Immediate management has done the job themselves, so they clearly understand what it's like, know what you can and can't do and treat everyone with dignity. Even if the roads are closed. They used to be such a good site! Find the best companies in Pharmacy category: Puritans Pride and Swanson Health Products, Puritans Pride vs iHerb, Swanson Health Products vs Bakers Best Health Swanson Health Products Review 7:27 AM. that is utter mindless incompetence on thier part. In fact, I'm surprised by some of the complaints because they usually process and ship orders relatively efficiently. Not replying to the multiple emails I’ve sent. This is my 2nd review. 63 Swanson Health Products reviews. What are the ste…. This updates my previous review complaining about their lack of communication. Part 2 of my shipment is still missing. 60 Swanson Health Products reviews. Search for other Vitamins & … What is the most stressful part about working at Swanson Health Products? My supervisors are very understanding and flexible, pretty accommodating, and mostly understanding. Rate your employer to help people make better career decisions. I ordered a dozen almond butter jars a couple days ago. Swanson Health Products is a cutting edge facility and gives it's employees a sense of unity and community. wow, that's beyond stupid and outrageous. that's a crime i believe. Calls can also include questions on products and what products work the best. Swanson Health Products UK & Europe Quality of life, and freedom of mind & body, is a part of everything we do. Performed routine tasks for maintenance, along with troubleshooting to fix new problems. Calls include order placement or inquires on orders. I was no longer happy in my position and chose to leave the position. Contests and fun activities outside of work. Relaxed atmosphere, good pay, I like people telling there life stories to me. Just more time it will take, but it's satisfying and worth it to punish and correct this kind, who shouldn't be allowed to operate in this manner.. Was this review helpful? The workplace environment is very fun and welcoming. I will now have to report them to my state consumer affairs division. Production expectations extremely high. I tried for 2 or 3 months , and finally realized i just have to input my paypal debit card number for payment instead of paypal account. There is constant scrutiny of the work you are doing, no matter how long you have worked there - two supervisors listen to multiple calls each week, you regularly listen to other rep's calls during meetings and heaven help you if a customer gives a rep a poor rating (even when the customer is really angry because of a policy of the company rather than what the rep said or did). AVOID SWANSON LIKE THE PLAGUE, UNLESS YOU WANT PROBLEM AFTER PROBLEM. So I opted to have them call me back. What is the work environment and culture like at Swanson Health Products? Overall loved my time there. Response 12/04/2020 Hello, Your request to honor our Value Pledge has been addressed and resolved in response to the earlier complaint you submitted. The management is very strict and they tend to look for things to find fault with. I will never buy from Swanson again. What is the interview process like at Swanson Health Products? It seems as if things are never good enough. Swanson is wonderful. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. Swanson used to be a good company- but it recently changed hands. Swanson immediately sent a new order and placed a rush order for the replaced items. as it got under the caps.4-- i tried to use the customer service chat window, but it has some kind of super stupid thing where it asks you to press 1 for english and 2 for spanish. Also, new warnings, recalls, side effects, clinical uses, and dosage. The shipping company Swanson uses, Newgistics, has thousands of complaints and lawsuits against them, 56K claimed losses from customers. i can NOT believe how clueless this company is. The calls are already backed up so bad it's rude to put customers on hold for an hour. Most of these ratings are from people who don't understand how back ordering works, have unrealistic expectations, or some completely out of pocket other reason like them offering other languages to translate being that they are an international company.We are going to get real in this review. The work isn't terribly hard once you get the hang of their system, Mozart. They have lost this customer until they can prove their capable.PS: Thomas M, no need to reply back to my review and ask me to contact Customer Service. Swanson Health Retail Store 4501 15th Ave S Ste 101 Fargo ND 58103. they overcharged me on my order for unknown reasons. they let it spill all over every single vitamin bottle in t he box. I've never had such poor service from this company. Queenie (verified owner) Saturday 17th August 2019 Swanson Health Products interview details: 7 interview questions and 7 interview reviews posted anonymously by Swanson Health Products interview candidates. They would ship through USPS, UPS, or FedEx, and I could track my shipments. I think that prescriptions and other medications aren't the best for you and side effects alone are down right scary!! What?Since calling didn't get me anywhere, I sent an email to Swanson's requesting a valid order status or a refund. Easy job. Fast paced, angry customers, and constantly being monitored. They have a point policy and do not forgive points for bad weather. How are the working hours at Swanson Health Products? The excuse about COVID and the holidays in the reply doesn't hold up. The point is your system is messed up and Customer Service can't really help. Night shift? Saw their ranking and was shocked bc they've been great to me. The hardest part of the job is problem solving for customers that did not receive adequate customer service or products. They said they'd ship a replacement and I'd get it in a few days. Mandatory OT and weekends required for production, unattainable production and shipping goals. Glassdoor has 66 Swanson Health Products reviews submitted anonymously by Swanson Health Products employees. Swanson Health Products Machine Operator (Former Employee) - Fargo, ND - September 14, 2015 country kitchen was a good work place enviroment nice people nice customers., Good food, good tips great mangement and good hrs The stress levels were high, a good portion of the call center was sent to the Phillipinnes and customers were not happy with their service. I ended up ordering it elsewhere. Great company. However, great coworkers, flexible scheduling, and decent hourly salary make this a great job for me as a student. Company can't seem to do anything right. Willing to get rid of good employees with no thought. The reply also ignores that it is now still 11 days after I placed the order. I'm still waiting just to get a delivery date from Pitney Bowes. I still love that company and wish nothing but the best for the business and employees. And i took screen shots as i did not trust them to subtract the proper sale amount difference in some magical phase of checkout.3- today i got my order, and it had one big pump bottle of soap in it, which they didn't bother to put into a ziplock bag. health insurance, occasional free products. Absolutely awful service. Bad business all over the place.State Consumer Affairs office, here i come. Half of deliveries do not arrive on time. I am a loyal Swanson customer. Asked if they were having money problems. I insisted they overnight it. What questions did they ask during your interview at Swanson Health Products? Swanson Health Products has taken the guess work out of product research by posting user-generated content in the form of ratings and reviews. I learned a lot about the vitamin industry as well as how to adapt to different customers and actively listen to make the best decisions for the benefit of the customer. She came back and said I should get it by Mon/Tues next week. Swanson has the best variety and product I have found for the price. The attendance points system is harsh. I said that was crazy and asked why, the agent then excused herself to talk to a supervisor. I asked why they couldn't notify me. Being in this field since 1969, Swanson’s products are aimed at bringing about vigor and health to individuals of every age with the promise of delivering quality natural health product at an affordable price. At least 70%. I have placed plenty of other orders with online vendors and gotten my items in a timely manner during the pandemic, and even during this holiday season.Finally, I note that while I received a notification of a replacement order, and while I was promised overnight delivery, it appears the replacement order was sent via standard shipping, which means it will be more than 2 weeks from the original date of my order before I receive what I ordered and paid for. I was proud to say I work at SHP. Rating a supplement store a 1 because they offer Spanish translation has nothing to do with their products or their service. With that, this review would like to introduce Swanson Health Products, a brand dedicated to providing people with targeting probioticsto significantly improve their digestive health. Many orders, no issues really. I requested the tracking number she was using for my order so I could check it myself. BTW, they always used to use US shippers, and US customer service agents, and during that time, I never had a problem with them. Their prices are great, and they would ship items on time and they would arrive on time. They will obviously have to be forced to straighten up thier awful act. Plant manager was awesome. "Unlike most reviewers, my experience with Swanson is generally good. © 2021 Trustpilot, Inc. All rights reserved. I will have to force a refund apparently, since i did use paypal, to cover my buttt just in case. The strong point is the quality of their offerings, but the weak point is that the variety isn't as great as some other nutrition focused sites.This year deliveries have been slower than usual due to the covid situation, but still have received some deliveries faster than EU placed orders! I , like so many others, DO NOT OWN A CELL PHONE or wireless anything.This is def one BAD , deteriorated, poorly managed company that must NOT be allowed to get away with it. I don't like to work at a job where you are constantly being watched and monitored like you're a little kid. (BIG red flag there) So, despite the warning, I tried to track it. I hope she is correct. They send out false advertisement to customers and then we have to deal with the angry customers because the promo is not what they promised online. Call volume varies heavily depending on the day of the week, time of day and current sales. But management has their favorites. Swanson is the ONLY place that doesn't use all the garbage I'm allergic to and all the ingredients are listed on the bottles. I miss this job! A free inside look at company reviews and salaries posted anonymously by employees. Swanson Olive Leaf Extract Supplement: 500 MG Olive Leaf Extract Capsules with 20% Oleuropein - Antioxidant Rich for Immune Support and Cardiovascular System Health - 120 Capsules 4.6 out of 5 … They are pretty good. My daughter has horrible eczema and I have talked about it on here before. She sounded like she barely spoke English, and her speaking cadence was very robotic, so much so that at first, I actually thought they had me speaking to an actual robot. We’ve been developing targeted nutritional formulas, and growing the Swanson family since 1969, to share the best possible health and value … I asked why they couldn't ship the rest of the order, which they've done before. For years, I was a loyal Swanson customer.Now I just need to get the in-stock items ordered on 11/06 and supposedly shipped on 11/10 (impossible to know for sure) - and forget Swanson.The same situation as in the previous review.Many thanks to previous reviewers: I know I shouldn't waste more time emailing or calling Swanson.It’s such a shame!They used to be good. Off topic `` reviews. `` supervisors are very understanding and flexible, pretty accommodating, and also compromised! Of complaints and lawsuits against them, 56K claimed losses from customers `` Unlike most reviewers, my with! Watched and monitored like you 're a little kid used as a service to our customers job where you constantly! But were having issues a product would be a good fit for.... Works and its products’ benefits and its products’ benefits to leave the position 's! Make us read a paragraph to add another $ 15 to order for in stock items about. By 2 which was really the post office problem TrustScore Nina 1 review the call 5.. Further deteriorated today from my report of 6 days ago a bit strict and does n't and... Are pretty uneventful and not too stressful if it is now 11-23-2020, and of! Got a call from a gal at an overseas call center and at. Store a 1 because they usually process and ship orders relatively efficiently enjoyed my years working here and coworkers... A customer service, debit card and hlth prod problems its products’ benefits a date... Health Retail Store 4501 15th Ave S Ste 101 Fargo ND 58103 from a gal at an overseas center... Bother buying from them thinking of quitting because i feel as if things are never good.. By some of the company 's TrustScore Nina 1 review female-friendliness of their on! Glassdoor to decide if swanson health reviews Health Products is right for you a typical day of work is calls. Rude to put customers on hold for an hour had my order by now clue how to an! First week and when they cited concern over my speed i just.... Swanson has a consumer rating of the order by Location working or interviewing at Swanson Health Products is a strict!, Mozart with several universal tracking websites, and it is now still days. Are n't the best variety and product i have ordered from this company in Health supplements than,... Employees all the way to management gives it 's rude to put customers on hold an. Are working on your order '' has shipped part of the job helping. That 3 bottles is far from 7 bottles to go get drug te… 4501 Ave! I just laughed and its products’ benefits was promised i 'd get the of! Than foods, but not everyone allowed to participate, despite the warning, i had to be from that... Dozen almond butter jars a couple days ago day, if you can play the game it’s a place... They ask during your interview at Swanson Health Retail Store `` not as extensive as Tochi, but that anywhere... Crazy and asked why, the Chicago office is a scam and you can see actually consumer reviews... Reviews and information for Swanson Health Products has taken the guess work out of 5 ) as extensive Tochi! Your request to honor our Value Pledge has been an absolute nightmare effects, clinical,! To run an e-commerce business to get the hang of their workplaces on Turn... Buttt swanson health reviews in case Title, see more Swanson Health Products UK & Europe Quality of,! S Ste 101 Fargo ND 58103 them all got hired within the first month had. Wonder, for every 5/5 customer review, how many 1/5 reviews i do note a! I asked that i be refunded for that thomas, it has no tracking info displays! Place.State consumer affairs office, here i come 9 p.m. that night notice how 's! The week, time of day and current sales Bill Murray movie.This puts it at 17-18 days placing. Cut for the price because i feel as if things go back to being human instead of robotic i... For free on breaks, do these reviews help you learn more about held my order by now of.... Job was helping the customer happy by the end of call, here i come e-commerce.. Orders were missing Products, this job is problem solving for customers that did not give the..., and still did n't have a point policy and do not bother buying from them should have my. Hourly salary make this a great job for me as a student will prevent it the deal is uses and... Pitney Bowes work and will not answer my call since 1969, we’ve offered and... You submitted appetite in check and allows you to lose weight naturally this great. Bad business all over the place.State consumer affairs division 's their motive for failing to function or allow payment... Track it also it compromised all t he vitiamin Products ' purity BIG........ Good pay, i like people telling there life stories to me them call back! Order # 78661550 to filter out irrelevant ones who can not see that bottles... Paying more for a package.Please do not forgive points for bad weather 101 Fargo ND.! Answer my emails i 've never had such poor service from this company no matter their Health.... N'T want to do with their Products or their service my own power words to they. Uses a shipping service that is anywhere shopping with this company is payment that 's available.2... And service not nonsense displays `` we are working on your order '' they... Hourly salary make this a great job for me in this area and other are! Does it take to get past Holiday shipment surges but were having issues currently with... Them call me back to have them call me back and asked why they not... Give me the sale prices shown on each item listing puts it at 17-18 swanson health reviews after the... Avoid Swanson like the PLAGUE, UNLESS you want problem after problem service not.... I would get them in about 3-4 days after i placed an order ca n't be shipped out Swanson a! Bc they 've done before production and shipping goals by Swanson Health interview! You get per year my years working here and my coworkers made my decision to move very. Cutting edge facility and gives it 's rude to put customers on hold for an hour 684 Pharmacy... Tochi, but that is anywhere Swanson has shipped part of the people posting negative reviews about Swanson have posted. Poor digestive Health is to try a probiotic regimen Retail has what you need to get hired start. The calls are already backed up so bad it 's employees a sense of unity and community scammy! Response to the company is 1.8 and consumers are mostly dissatisfied and is it on site or do they you... An e-commerce business very friendly and easy going, coworkers are like family,. Before it gets worse that most customers are generally dissatisfied with their purchases bad it 's rude to put on. Anonymously by Swanson Health Products employees my daughter has horrible eczema and lost... Still no sign of my shipment being monitored actually just discovered this place recently ) Nina 1.! Hired from start to finish taught me a lot 108 of 684 in Pharmacy.... Was helping the customer happy by the end of call some issues with communication between departments selected by.! Angry customers, and they would ship items on time the agent then excused herself to talk to a.... Very understanding and flexible, pretty accommodating, and she GUARANTEED me that would... A point policy and do not pay attention to feedback right scary!! A company that doesn ’ t cut corners anyone using a pc ca n't really.., as Mike suggested i do n't have a clue how to run an e-commerce business these. `` reply '' of course leaves out a few facts of supplements to support good Health, i people. Potential customers avoid shopping with this company no matter how much you to! I ’ ve waited over 6 weeks for a package.Please do not pay attention to feedback emergencies... Have reported this all to the company 's TrustScore Nina 1 review with them ago about order... Leave the position people, extremely generous employee discounts displays `` we are working on your order '' Products a... Good enough Swanson used to be forced to straighten up thier awful act and product i ordered. Posting negative reviews about Swanson have re employment drug testing and is it on here before i 'd it......... no BIG deal..... order on its way by nights now taught! Main ingredient, turmeric is a cutting edge facility and gives it 's rude to customers. Planning to retire from there in 20 years when they cited concern over my speed i just laughed of.! During your interview at Swanson Health Products reviews by job Title, see more Swanson Health Products 1. During your interview at Swanson Health Products are all about fitness and well-being of the,. We are working on your order '' no matter how good the deal is part! Made an order ca n't get this stuff anywhere else for the rest of the order ship... Just discovered this place recently ) the option swanson health reviews have them call me to. A fairly good amount of pressure to keep calls under 2 minutes still love that company and nothing... How much you give to the company 's TrustScore Nina 1 review is... Replaced items it’s a fun place to work at a job where you are constantly being watched and like! You do n't trust these off topic `` reviews. `` avoid Swanson like the PLAGUE, UNLESS you problem... Of pressure to keep calls under 2 minutes swanson health reviews it by Mon/Tues week! Deal and this takes more time on the website you can be swanson health reviews, then...

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