nutanix support matrix

Support for these features is delivered through Account and Product Management teams with the following caveat: My Dashboard is a personalized view within the award-winning Nutanix Support Portal, available to customers with active Mission Critical or Production Support agreements. For example, if Nutanix releases PC.2020.8 on Aug 1, 2020 and releases PC.2020.9 on Sep 1, 2020 then PC.2020.8 will be Maintained until Nov 30, 2020 and Troubleshooting for PC.2020.8 will be available until Feb 28, 2021. When an Update is made available, the previous Update within the same Upgrade family shall cease to be Maintained. Updates that only consist of Patch Releases are made available on an as-needed basis. not officially qualified), obtain the offline bundle and md5sum checksum available from the hypervisor vendor, then use the Prism web console Software Upgrade feature to upgrade. If you are deciding which hyperviosr or AOS release is supported for your present or future hardware platform, Nutanix compatibility matrix in your portal is the best place to start. Each Release is Maintained for three (3) months after the Release Date for the next Release that is an Upgrade. Support for vStorage API for Data Protection (VADP) and application-level consistent snapshots through Volume Shadow Services (VSS) provide full integration with third-party tools such as Symantec NetBackup, Veeam, Commvault and VMware SRM. Login. The first hardware partner to release an AMD platform for AOS is HPE with more to follow. The number in the “Z” position in the Software version number indicates a Nutanix Software release as a Maintenance Release. Each Release will receive Troubleshooting for 12 months after the Release Date for the next Release that is an Upgrade. New versions of the Software are not supported on Hardware that is not under maintenance. Low. This matrix indicates supported configurations of Virtual Desktops (XenDesktop) and Provisioning (Provisioning Services) with various hypervisor solutions. Compatible hardware platforms (“Approved Platforms”) are listed on Nutanix’s Hardware Compatibility List (“HCL”) which can be found here. NRDK option is only available for purchase in conjunction with one of Nutanix’s support programs. Log in to the Nutanix Support Portal to view End of Life Information. AOS 5.17 introduces support for AMD processors across hypervisors (ESXi/Hyper-V/AHV). You may provide feedback through your account team representative if you use them successfully or otherwise. In the event of multiple hypervisor releases occurring rapidly in the same train, Nutanix will officially qualify the 'latest' update only (when released) and restart the qualification for the newest update and reset the 45-day clock. Build an enterprise cloud with hyperconverged compute, storage, virtualization, and networking at the core. Nutanix may not qualify a hypervisor with newer software and firmware releases once a hypervisor vendor ceases to provide support (i.e. The Nutanix compatibilitymatrix should be checked for supportability prior to any hypervisor upgrades. Patch Release. All support requests against experimental features will be treated as normal or low priority, and treated as such. End of Life (EOL) or End of Support Life (EOSL) is the last date that the product is entitled to receive applicable Support. A dispatch must be created before 3:00 PM local time (i.e. When a Nutanix cluster has a Mixed Support Level, the Software Support provided by Nutanix will be at the lowest active Support contract within that cluster. Test Drive. If you observe ... Future updates to this document may remove firmware versions because Nutanix LCM is the prescribed method to update the appliance. The program applies to all existing models of the Nutanix product. Critical. 5. The VAR will receive a dispatch number which also acts as the RMA number. Upgrades are typically made available every every four to six weeks. Dell EMC XC430 Xpress Hyper -Converged Appliance Support Matrix . After this date, all Support for the product will cease unless entitled by an active Extended Support contract.Â, End of Maintenance (EOM) is the date after which Nutanix will provide critical security patches and workarounds only. Extended Support is an extraordinary product which extends the standard Support term by a maximum of 2 years after the EOL of the hardware platform. Dell EMC Support Matrix . Please contact your hypervisor vendor for any questions regarding their support policies. Update means either a Maintenance Release or a Patch Release. Nutanix Support professionals carry industry certifications in virtualization, networking, Unix administration and various enterprise applications. Nutanix has the following policy regarding the use of third party components within its devices: Nutanix Worldwide Support will assist customers in problem analysis to determine whether or not a technical issue is related to third-party hardware or software. At the end of the Maintenance period, each LTS Release will then receive Troubleshooting for the subsequent six (6) months. Prism Central will target to have an Upgrades Release available every four to six weeks. 1.4 Supported management software : This section provides information about components supported by your hardware. Powered by inSided. Click here (or log into the Nutanix support portal and select Documentation > Compatibility Matrix from the main menu) for a list of supported configurations. General requests about information. The preceding sentence assumes that the customer has installed all LTS Releases that are Upgrades during the term of Support. Minor inconvenience. VAR Support: Once a VAR has determined there is a defective part at one of its customer sites a replacement is provided from its spare part inventory, if available. Test Drive Nutanix Free in the Cloud. Upgrade means either a Minor Release or a Major Release. If the command runs successfully, run the check again. Customers should expect to receive an initial analysis of the problem from Nutanix within the indicated time. Nutanix AOS support matrix Nutanix AOS version Supported Read Case Study. Welcome to HPE VMware Support and Certification webpage for HPE Servers ... HPE servers are only supported with VMware's base image and not supported with the HPE custom ESXi image (see Notes in Matrix below). To this end, we provide an End of Life (EOL) Policy so that our customers and partners understand our product release and support cycles and how these relate to hardware compatibility for hardware platforms on our Hardware Compatibility List. Upgrades are typically made available every three (3) to six (6) months. Examples include failed disks, faulty network interface cards (NICs) and unusually high utilization of cluster resources that could lead to potential problems. System(s) are having an occasional, non-critical issue that has been identified as needing to be resolved, but the issue has not greatly affected productivity. In July 2019 Nutanix native models (G7) and Dell EMC XC (Nutanix OEM) models also started to ship with 2nd generation Intel Xeon Scalable (Cascade Lake) processors. To receive replacement parts for defective material it is necessary to contact Nutanix support. Software versions are designated, in Nutanix’s sole discretion, using the following format: “X.Y.Z.n (LTS)”. Major Release. A non-critical loss of use with medium to low impact. through that vendor's end of support policy or other similar end of life policy). End User Support: Once Nutanix support personnel have determined a replacement part is needed, a replacement will be shipped. A short-term workaround is available. Nutanix Appliances. Unless specifically requested, the target FE arrival time will be in parallel with the physical part. Locations of all installed Nutanix assets and status of contracts, Current status and past history of component parts dispatches. In general, an LTS Release is a Maintenance Release and will contain very few (if any) new features and builds upon a mature and proven AOS codebase which customers have been successfully running in their production environments. FPO We noticed you may be visiting a version of our website that doesn't match your current location. Supported management software . Click on the product link to obtain the HPE Server QuickSpecs. Production support – field engineer (FE) will work onsite between 8:00 AM and 5:00 PM Monday through Friday, excluding local holidays. See the Compatibility Matrix for AOS version - Hypervisor support. Entitlement is based on the support offering (Production or Mission Critical) purchased by the customer and drives the SLA and hours of support (24/7 or 8/5).

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